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Call Summary

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Streamline your call notes into actionable insights.

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Free · Opens the source repo

What Call Summary does

Call Summary is a skill designed to help professionals efficiently process notes or transcripts from calls. Whether you have rough notes from a discovery meeting or a detailed transcript from a negotiation, this skill organizes the information into structured outputs. It extracts key discussion points, identifies action items, and drafts follow-up communications, making it a valuable tool for anyone involved in client interactions or team collaborations.

The skill operates in a straightforward manner. Users can simply paste their notes or transcripts, and Call Summary will analyze the content. It highlights essential discussion points, decisions made during the call, and any objections or concerns raised. Additionally, it generates a clear internal summary that can be shared with team members, ensuring everyone is aligned on the outcomes and next steps from the conversation.

Call Summary is particularly useful for sales teams, project managers, and customer success representatives who need to track conversations and follow up effectively. By automating the extraction of key details and drafting follow-up emails, this skill saves time and reduces the risk of missing important information. It also allows users to maintain a professional tone in their communications, adhering to best practices in email formatting and structure.

For those who integrate their tools, Call Summary can further enhance productivity by automatically pulling in transcripts from services like Gong or Fireflies, updating CRM records, and even sending follow-up emails directly. This makes it a versatile addition to any workflow where call documentation and follow-up are essential.

When to use it

Use Call Summary after any important call to quickly generate actionable insights and follow-up tasks.

When not to use it

This skill may not be suitable for informal conversations where structured summaries are unnecessary or where detailed context is not provided.

What you can build with it

Post-Call Documentation

After a client call, paste the notes to generate a structured summary and action items.

Follow-Up Email Drafting

Use the skill to create a professional follow-up email based on the key points discussed during the call.

Team Updates

Share the generated internal summary with your team to keep everyone informed about the call outcomes.

How to install Call Summary

View source

1. Install with the skills CLI

npx skills add anthropics/knowledge-work-plugins/call-summary --agent claude-code

2. Or install it manually

Download the skill folder and drop it into ~/.claude/skills/ for all projects, or .claude/skills/ to scope it to one repo. Restart Claude Code so it picks up the new skill.

Anthropic's agentic coding CLI, and the reference implementation of Agent Skills. Drop a skill folder into ~/.claude/skills and Claude Code loads it automatically whenever a task matches the skill's description. Claude Code docs

Inside SKILL.md

Written by anthropics

/call-summary

If you see unfamiliar placeholders or need to check which tools are connected, see CONNECTORS.md.

Process call notes or a transcript to extract action items, draft follow-up communications, and update records.

Usage

/call-summary <notes or transcript>

Process these call notes: $ARGUMENTS

If a file is referenced: @$1


How It Works

┌─────────────────────────────────────────────────────────────────┐
│                      CALL SUMMARY                                │
├─────────────────────────────────────────────────────────────────┤
│  STANDALONE (always works)                                       │
│  ✓ Paste call notes or transcript                               │
│  ✓ Extract key discussion points and decisions                  │
│  ✓ Identify action items with owners and due dates              │
│  ✓ Surface objections, concerns, and open questions             │
│  ✓ Draft customer-facing follow-up email                        │
│  ✓ Generate internal summary for your team                      │
├─────────────────────────────────────────────────────────────────┤
│  SUPERCHARGED (when you connect your tools)                      │
│  + Transcripts: Pull recording automatically (e.g. Gong, Fireflies) │
│  + CRM: Update opportunity, log activity, create tasks          │
│  + Email: Send follow-up directly from draft                    │
│  + Calendar: Link to meeting, pull attendee context             │
└─────────────────────────────────────────────────────────────────┘

What I Need From You

Option 1: Paste your notes Just paste whatever you have — bullet points, rough notes, stream of consciousness. I'll structure it.

Option 2: Paste a transcript If you have a full transcript from your video conferencing tool (e.g. Zoom, Teams) or conversation intelligence tool (e.g. Gong, Fireflies), paste it. I'll extract the key moments.

Option 3: Describe the call Tell me what happened: "Had a discovery call with Acme Corp. Met with their VP Eng and CTO. They're evaluating us vs Competitor X. Main concern is integration timeline."


Output

Internal Summary

## Call Summary: [Company] — [Date]

**Attendees:** [Names and titles]
**Call Type:** [Discovery / Demo / Negotiation / Check-in]
**Duration:** [If known]

### Key Discussion Points
1. [Topic] — [What was discussed, decisions made]
2. [Topic] — [Summary]

### Customer Priorities
- [Priority 1 they expressed]
- [Priority 2]

### Objections / Concerns Raised
- [Concern] — [How you addressed it / status]

### Competitive Intel
- [Any competitor mentions, what was said]

### Action Items
| Owner | Action | Due |
|-------|--------|-----|
| [You] | [Task] | [Date] |
| [Customer] | [Task] | [Date] |

### Next Steps
- [Agreed next step with timeline]

### Deal Impact
- [How this call affects the opportunity — stage change, risk, acceleration]

Customer Follow-Up Email

Subject: [Meeting recap + next steps]

Hi [Name],

Thank you for taking the time to meet today...

[Key points discussed]

[Commitments you made]

[Clear next step with timeline]

Best,
[You]

Email Style Guidelines

When drafting customer-facing emails:

  1. Be concise but informative — Get to the point quickly. Customers are busy.
  2. No markdown formatting — Don't use asterisks, bold, or other markdown syntax. Write in plain text that looks natural in any email client.
  3. Use simple structure — Short paragraphs, line breaks between sections. No headers or bullet formatting unless the customer's email client will render it.
  4. Keep it scannable — If listing items, use plain dashes or numbers, not fancy formatting.

Good:

Here's what we discussed:
- Quote for 20 seats at $480/seat/year
- W9 and supplier onboarding docs
- Point of contact for the contract

Bad:

**What You Need from Us:**
- Quote for 20 seats at $480/seat/year

If Connectors Available

Transcripts connected (e.g. Gong, Fireflies):

  • I'll search for the call automatically
  • Pull the full transcript
  • Extract key moments flagged by the platform

CRM connected:

  • I'll offer to update the opportunity stage
  • Log the call as an activity
  • Create tasks for action items
  • Update next steps field

Email connected:

  • I'll offer to create a draft in ~~email
  • Or send directly if you approve

Tips

  1. More detail = better output — Even rough notes help. "They seemed concerned about X" is useful context.
  2. Name the attendees — Helps me structure the summary and assign action items.
  3. Flag what matters — If something was important, tell me: "The big thing was..."
  4. Tell me the deal stage — Helps me tailor the follow-up tone and next steps.

Frequently asked questions about Call Summary

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