Configuring Embedded Messaging Deployment

Configures EmbeddedServiceConfig metadata for Salesforce Messaging for In-App and Web (MIAW). Supports two distinct workflows: creating new deployments via Connect API and updating existing deployments via Metadata API.

Scope

• In scope: Creating new Embedded Service Deployments (API, Mobile, Web types) via Connect API; updating existing deployments with forms, branding, channel settings, and features via Metadata API; generating EmbeddedServiceConfig XML for updates
• Out of scope: Creating the messaging channel itself (use service-digital-engagement-channel-configure), publishing deployments (Connect API post-step), creating Experience Sites (Connect API prerequisite for Web type)

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Clarifying Questions

Before generating, ask the user if not already clear:

• Create or update? Are you creating a new deployment or updating an existing one?
• Deployment type? API (headless), Mobile (native apps), or Web (browser widget)?
• Channel name? What is the channelPlatformKey of the messaging channel to associate?
• For create: What should the deployment be named?
• For update: What features to configure? (pre-chat forms, business hours, T&C, UI toggles)
• For update (Web): What is the Experience Site name? Branding overrides needed?

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Required Inputs

Gather or infer before proceeding:

• Operation: create or update
• Deployment type: API, Mobile, or Web
• Deployment name: Used for masterLabel and the API name
• Channel name: The channelPlatformKey of the associated messaging channel

For update operations additionally:

• Site name (Web only): The Experience Site name (format ESW_<name>_<timestamp>)
• Branding name (optional): Reference to existing BrandingSet
• Pre-chat form fields (optional): Field names and required status
• Business hours (optional): Name of existing BusinessHours record

Defaults unless specified:

• isEnabled: true
• deploymentFeature: EmbeddedMessaging

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Workflow

All steps are sequential. Do not skip or reorder. Branch based on the operation type.

Phase 1 — Gather Context

1. Verify org API version — run scripts/check-api-version.sh 67.0 <org-alias> and report any errors it returns. If the script fails, generate a sfdx-project.json in the metadata output folder with "sourceApiVersion": "67.0".

2. Determine operation — ask whether the user wants to create a new deployment or update an existing one.

3. Collect inputs — gather deployment name, type, and channel name per Clarifying Questions above.

4. Read deployment settings reference — load references/deployment_settings.md to understand all available configuration options.

Phase 2A — Create New Deployment

Use this path when the operation is create.

5. Determine API method by type:

   Deployment Type	Creation Method	Prerequisites
   API	Metadata API deploy	Channel must exist
   Mobile	Metadata API deploy	Channel must exist
   Web	Connect API	Channel must exist + Experience Site required

6. For API/Mobile types — read the template assets/esd_api_mobile_template.xml and generate the EmbeddedServiceConfig XML with:

   • deploymentType set to API or Mobile
   • deploymentFeature set to EmbeddedMessaging
   • All defaults applied

7. For Web type — inform the user that Web deployments require Connect API for initial creation because of a circular dependency between Network and CustomSite. Read references/connect_api_creation.md for the Connect API payload and instructions.

8. Generate output — produce the .EmbeddedServiceConfig-meta.xml file (for API/Mobile) or Connect API instructions (for Web).

9. Present output and next steps — show the generated file and summarize what was configured. Recommend as next steps:

   • Publish the deployment via Connect API to make it live:

     sf api request rest "/services/data/v67.0/connect/embeddedservice/embeddedserviceconfig/publish/<EMBEDDED_SERVICE_CONFIG_ID>" -X POST -o <org-alias>
     

     To obtain the EMBEDDED_SERVICE_CONFIG_ID:

     sf data query --query "SELECT Id FROM EmbeddedServiceConfig WHERE DeveloperName = '<DEPLOYMENT_NAME>'" --target-org <org-alias>
     

   • Generate code snippet for integration — see references/code_snippet.md

Phase 2B — Update Existing Deployment (Metadata API)

Use this path when the operation is update.

10. Retrieve the existing deployment — retrieve the current EmbeddedServiceConfig metadata from the org before making changes:

    sf project retrieve start --metadata EmbeddedServiceConfig:<DEPLOYMENT_NAME> --target-org <org-alias>
    

    Use the retrieved file as the starting structure. If retrieval is not possible, load assets/esd_web_update_template.xml as a fallback reference.

11. Apply messaging channel settings — configure <embeddedServiceMessagingChannel> with:

    • messagingChannel — the channel's channelPlatformKey
    • shouldShowAgentforceTagline — Agentforce branding
    • shouldShowDeliveryReceipts — delivery receipts
    • shouldShowEmojiSelection — emoji picker
    • shouldShowReadReceipts — read receipts
    • shouldShowTypingIndicators — typing indicators
    • shouldStartNewLineOnEnter — Enter key behavior
    • isChatInvitationCustomizable / isInvitationEnabled — chat invitation settings

12. Apply pre-chat forms — if the user needs pre-chat data collection, generate <embeddedServiceForms> with <embeddedServiceFormFields> elements containing embeddedServiceFormFieldName and isRequired.

13. Apply branding customization (Web only) — a BrandingSet is automatically created with defaults when the deployment is created via Connect API. If the user wants to override specific branding properties (colors, fonts, dimensions), read references/branding_and_tooling.md for the Tooling API steps to update individual properties.

14. Apply invitation (Web only) — if the user wants the widget to proactively invite visitors based on conditions:

    • Set isInvitationEnabled to true in <embeddedServiceMessagingChannel>
    • Generate repeatable <embdMsgChannelInvitationConditions> elements with sequence, conditionType, operand, value, and optionally customVariableName
    • Update the formula field in <embeddedServiceMessagingChannel> to reference the condition sequences (e.g., 1 AND 2, 1 OR 2). The formula must be updated whenever conditions are added or removed to stay in sync with the sequence numbers
    • See references/deployment_settings.md for available condition types and operators

15. Apply additional settings:

    • isTermsAndConditionsEnabled / isTermsAndConditionsRequired — T&C in pre-chat
    • Do NOT update site — the site name is auto-generated during creation and must never be modified

16. Generate the file — produce the .EmbeddedServiceConfig-meta.xml file at the path the user specifies, or default to EmbeddedServiceConfig/ in the project's metadata source path.

17. Present output and next steps — show the generated file and summarize what was configured. Recommend as next steps:

    • Publish the deployment via Connect API to make changes live:

      sf api request rest "/services/data/v67.0/connect/embeddedservice/embeddedserviceconfig/publish/<EMBEDDED_SERVICE_CONFIG_ID>" -X POST -o <org-alias>
      

      To obtain the EMBEDDED_SERVICE_CONFIG_ID:

      sf data query --query "SELECT Id FROM EmbeddedServiceConfig WHERE DeveloperName = '<DEPLOYMENT_NAME>'" --target-org <org-alias>
      

    • Generate code snippet for integration — see references/code_snippet.md

Phase 3 — Validate

18. Verify against checklist — confirm all items in the Verification Checklist below pass.

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Rules / Constraints

Constraint	Rationale
Always retrieve existing deployment before updating	Ensures current settings are preserved and only intended changes are applied
deploymentType must be API, Mobile, or Web	Platform rejects other values
Never update the site field on a Web deployment	Site name is auto-generated at creation and must not be changed
Web deployments cannot be created via Metadata API	Circular dependency between Network and CustomSite — use Connect API
embeddedServiceMessagingChannelName must reference an existing channel	Deployment fails if channel doesn't exist
site field required for Web type updates	Web widget must be associated with an Experience Site
BrandingSet is auto-created with defaults by Connect API	To override branding properties, use Tooling API — see references/branding_and_tooling.md
Pre-chat form fields must reference valid channel custom parameters	ChoiceList fields need the parameter deployed on the channel first
File extension is .EmbeddedServiceConfig-meta.xml	Metadata API uses this specific extension
Do not hardcode file paths — respect sfdx-project.json package directories	Customer orgs customize source paths
Never include deploy/push commands in generated output	This skill produces artifacts only
Publish step (Connect API) required after Web ESD updates	Changes are not live until published

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Gotchas

Issue	Resolution
Web ESD creation fails via Metadata API	Web type requires Connect API for initial creation; use Metadata API only for updates
Site name not found	Site must exist before Web ESD update; format is ESW_<name>_<timestamp>
Branding overrides not applied	Use Tooling API to update individual BrandingSet properties after the deployment is created
Pre-chat ChoiceList not showing	ChoiceList requires two-step deploy: create ChoiceList first, then assign to form field
Changes not appearing in widget	Web ESDs must be published via Connect API after any update
embeddedServiceFlowConfig.enabled error	Set to false unless you specifically need embedded flows (not routing flows)
reCAPTCHA configuration rejected	reCAPTCHA is @HideInWsdl — must use Tooling API
Business hours not taking effect	Only updating existing business hours works; creation is managed separately
Deploy fails with "required field missing" or "upsert failed null"	All attributes are mandatory: boolean fields in embeddedServiceMessagingChannel (include all even with default false), and all form field attributes (formField, formFieldType, isHidden, isRequired, displayOrder, messagingChannelParameterType)
Standard pre-chat field not found	Use _ prefix for standard fields in formField: _FirstName, _LastName, _Email, _Subject

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Verification Checklist

Universal Checks

• Is deploymentType one of API, Mobile, or Web?
• Is masterLabel populated and unique?
• Does messagingChannel reference an existing channel?
• Is deploymentFeature set to EmbeddedMessaging?
• Is isEnabled set to true?

Web Type Checks

• Is site populated with the Experience Site name?
• If branding is configured, does embeddedServiceBrandingName reference an existing BrandingSet?
• Are pre-chat form field names valid (match channel custom parameters)?
• If isInvitationEnabled is true, is formula populated and consistent with all sequence numbers in <embdMsgChannelInvitationConditions>?

API/Mobile Type Checks

• Is siteUrl empty (no site needed)?
• Is deploymentType correctly set to API or Mobile?

Post-Deploy Checks

• Is user reminded to publish (Connect API) for Web deployments?
• Is user reminded to activate components (Tooling API) if messaging components were deployed?

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Output Expectations

Deliverables:

• For API/Mobile create: <source-path>/EmbeddedServiceConfig/<DeploymentName>.EmbeddedServiceConfig-meta.xml
• For Web create: Connect API payload and instructions (no XML file)
• For update: <source-path>/EmbeddedServiceConfig/<DeploymentName>.EmbeddedServiceConfig-meta.xml

File structure follows the templates in assets/.

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Cross-Skill Integration

Need	Delegate to
Creating the messaging channel	service-digital-engagement-channel-configure skill
Creating Omni-Channel routing flows	automation-flow-generate skill
Creating permission sets for agents	platform-permission-set-generate skill

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Reference File Index

File	When to read
assets/esd_api_mobile_template.xml	Before generating API or Mobile type deployments
assets/esd_web_update_template.xml	Before generating Web type updates
references/deployment_settings.md	When configuring deployment options beyond defaults
references/connect_api_creation.md	When creating Web type deployments (Connect API required)
references/branding_and_tooling.md	When user asks about branding configuration
references/code_snippet.md	When user wants the JavaScript embed code snippet for their website
scripts/check-api-version.sh	Phase 1 — verify org API version meets the passed minimum (67.0)
examples/esd_api.xml	To verify output for API type deployment
examples/esd_mobile.xml	To verify output for Mobile type deployment
examples/esd_web_full.xml	To verify output for fully configured Web deployment