What platforms does this skill support?

This skill supports integration across desktop (Zoom Apps SDK), web embeds, and native mobile platforms (Android and iOS).

Where can I find official documentation for Zoom Contact Center?

Official documentation can be accessed through the provided links in the skill, including the main Zoom Contact Center documentation and SDK references.

What are some common use cases for this skill?

Common use cases include building agent side-panel apps, embedding chat and video campaigns on websites, and creating native mobile applications for customer interactions.

How does this skill assist with troubleshooting?

The skill includes sections dedicated to troubleshooting common issues and version drift, helping users identify and resolve potential problems during integration.

Is this skill suitable for beginners?

This skill is designed for intermediate users who have some experience with API integrations and are familiar with Zoom's SDKs.

Zoom Contact Center App Builder

Name: Zoom Contact Center App Builder
Availability: InStock
Author: anthropics

OfficialFree

Integrate and manage Zoom Contact Center workflows seamlessly.

by anthropics23.4k stars on anthropics/knowledge-work-plugins

1 views

Updated Aug 10, 2026

Get this skill

Free · Opens the source repo

What Zoom Contact Center App Builder does

The Zoom Contact Center App Builder skill provides comprehensive guidance for integrating Zoom's Contact Center functionalities across various platforms, including desktop, web, and mobile. This skill is particularly useful for developers and designers looking to implement contact center applications within the Zoom ecosystem, utilizing the Zoom Apps SDK for desktop clients, web embeds for chat and video, and native SDKs for Android and iOS.

This skill includes detailed documentation on the architecture and lifecycle of Zoom Contact Center integrations, ensuring that users can effectively manage engagement contexts and states, handle campaigns, and troubleshoot common issues. It serves as a reference for best practices and patterns, with specific sections dedicated to high-level scenarios that illustrate typical use cases, such as creating agent side-panel apps or launching browser-based campaigns.

Additionally, the skill provides links to official Zoom documentation, enabling users to access the latest updates and resources directly from the source. By following the structured guidance, users can navigate the complexities of building contact center applications, ensuring that their integrations are robust and maintainable.

Whether you are developing a new application or enhancing an existing one, this skill equips you with the necessary tools and knowledge to leverage the full capabilities of the Zoom Contact Center.

When to use it

Use this skill when you are developing applications that require integration with the Zoom Contact Center, whether for desktop, web, or mobile platforms.

When not to use it

This skill may not be suitable for projects that do not involve Zoom's Contact Center or for those looking for generic contact center solutions without Zoom integration.

What you can build with it

Agent Side-Panel Application

Create an application that allows agents to store notes and manage engagements seamlessly during calls.

Web-Based Campaign Launching

Embed chat and video widgets on your website to facilitate customer interactions and manage campaigns.

Native Mobile Customer App

Develop a mobile application that supports chat, video, and scheduled callbacks for customer engagement.

How to install Zoom Contact Center App Builder

View source

1. Install with the skills CLI

npx skills add anthropics/knowledge-work-plugins/contact-center --agent claude-code

2. Or install it manually

Download the skill folder and drop it into ~/.claude/skills/ for all projects, or .claude/skills/ to scope it to one repo. Restart Claude Code so it picks up the new skill.

Anthropic's agentic coding CLI, and the reference implementation of Agent Skills. Drop a skill folder into ~/.claude/skills and Claude Code loads it automatically whenever a task matches the skill's description. Claude Code docs

Inside SKILL.md

Written by anthropics

/build-zoom-contact-center-app

Background reference for Zoom Contact Center integrations across app, web, and native mobile surfaces.

Implementation guidance for Zoom Contact Center across:

Contact Center apps in the Zoom client (Zoom Apps SDK path)
Web channel embeds (chat/video/campaign)
Native mobile SDKs (Android/iOS)

Official docs:

Routing Guardrail

If the user is building an app inside the Zoom Contact Center desktop client, stay on the Zoom Apps SDK path and use this skill plus zoom-apps-sdk.
If the user is embedding chat/video widgets on a website, route to web/SKILL.md.
If the user is integrating native Android or iOS SDK binaries, route to android/SKILL.md or ios/SKILL.md.
If the user needs Contact Center call-control or queue APIs, chain with ../rest-api/SKILL.md.

Quick Links

Start here:

Platform skills:

Documentation Structure

contact-center/
├── SKILL.md
├── RUNBOOK.md
├── concepts/
│   └── architecture-and-lifecycle.md
├── scenarios/
│   └── high-level-scenarios.md
├── references/
│   ├── versioning-and-compatibility.md
│   ├── samples-validation.md
│   └── environment-variables.md
├── troubleshooting/
│   └── common-drift-and-breaks.md
├── android/
│   ├── SKILL.md
│   ├── concepts/sdk-lifecycle.md
│   ├── examples/service-patterns.md
│   ├── references/android-reference-map.md
│   └── troubleshooting/common-issues.md
├── ios/
│   ├── SKILL.md
│   ├── concepts/sdk-lifecycle.md
│   ├── examples/service-patterns.md
│   ├── references/ios-reference-map.md
│   └── troubleshooting/common-issues.md
└── web/
    ├── SKILL.md
    ├── concepts/lifecycle-and-events.md
    ├── examples/app-context-and-state.md
    ├── references/web-reference-map.md
    └── troubleshooting/common-issues.md

Common Lifecycle Pattern

Initialize platform context early.
Build a channel item (entryId for chat/video/ZVA, apiKey for scheduled callback and campaign flows).
Get service/client instance.
Register listeners/delegates before user interaction.
Start flow (fetchUI, startVideo, or web SDK open/show path).
Handle engagement state changes (start, hold, resume, end) and context switching.
End flow and release resources (endChat/endVideo, logout/logoff, uninitialize/release).

High-Level Scenarios

Agent side-panel app that stores notes per engagementId and survives context switching.
Browser chat/video campaigns launched from web tags.
Native mobile customer app for chat/video/scheduled callback.
Campaign-driven channel selection (chat, ZVA, video, scheduled callback).
Rejoin flow for dropped video engagements on mobile.
Smart Embed CRM softphone with postMessage event contracts.

See scenarios/high-level-scenarios.md for details.

Chaining

Auth and in-client app identity: ../zoom-apps-sdk/SKILL.md and ../oauth/SKILL.md
Contact Center REST workflows: ../rest-api/SKILL.md
Cobrowse on web voice/chat channels: ../cobrowse-sdk/SKILL.md

Environment Variables

See references/environment-variables.md for standardized .env keys and where to find each value.

Frequently asked questions about Zoom Contact Center App Builder

Similar skills

WinMD API Search

Easily find and explore Windows desktop APIs.

WebMCPify

Transform any web app into an agent-ready platform.

Phoenix Tracing

Instrument LLM applications with OpenInference tracing.

Foundry Hosted Agent CopilotKit

Guidance for developing agentic web apps on Azure.

Power Automate Foundation

Connect AI agents to Power Automate seamlessly.

Power Automate Flow Builder

Efficiently build and deploy Power Automate flows programmatically.

Details

Category: Developer Tools
Subcategory: API Integration
Type: reference
Level: intermediate
Licence: Apache-2.0
Bundled files: 26

Works with

Claude Code Claude Desktop Claude API Codex CLI Cursor Google Antigravity GitHub Copilot Windsurf OpenCode Cline Roo Code Goose Kiro Continue Trae

New to skills?

How to install any agent skill

One folder, every agent. The exact install path for Claude Code, Codex, Cursor, Antigravity and more.

Read the guide

Requirements

Network access

Source

This skill is published by anthropics on GitHub. We link to the original and do not re-host it.

anthropics/knowledge-work-plugins

What's included

RUNBOOK.md

SKILL.md

android/RUNBOOK.md

android/SKILL.md

android/concepts/sdk-lifecycle.md

android/examples/service-patterns.md

android/references/android-reference-map.md

android/troubleshooting/common-issues.md

concepts/architecture-and-lifecycle.md

ios/RUNBOOK.md

ios/SKILL.md

ios/concepts/sdk-lifecycle.md

ios/examples/service-patterns.md

ios/references/ios-reference-map.md

ios/troubleshooting/common-issues.md

references/environment-variables.md

references/forum-top-questions.md

references/samples-validation.md

references/versioning-and-compatibility.md

scenarios/high-level-scenarios.md

troubleshooting/common-drift-and-breaks.md

web/RUNBOOK.md

web/SKILL.md

web/concepts/lifecycle-and-events.md

web/examples/app-context-and-state.md

web/references/web-reference-map.md

web/troubleshooting/common-issues.md