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Tmattpocock on GitHub

Triage

Free

Streamline issue and PR management with automated triage.

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Free · Opens the source repo

What Triage does

Triage is a skill designed to enhance the management of issues and pull requests (PRs) within a project’s issue tracker. By implementing a state machine of triage roles, it helps categorize, verify, and prepare issues and PRs for further action. This skill is particularly useful for maintainers who need to efficiently navigate through a backlog of tasks, ensuring that each issue or PR is properly assessed and assigned a clear action state. The automation provided by this skill reduces the cognitive load on maintainers, allowing them to focus on higher-level decision-making rather than getting bogged down in the details of each request.

The skill operates on a simple yet effective model. Each issue or PR is assigned a category role, either as a bug or an enhancement, and a state role that indicates its current status, such as needs-triage, needs-info, or ready-for-agent. This clear categorization allows maintainers to quickly understand the nature of the request and what actions are required. The Triage skill also includes mechanisms for handling PRs, treating them similarly to issues, which is essential for projects that rely on external contributions. By ensuring that all comments generated during the triage process include a disclaimer, it maintains transparency and clarity in communication.

This skill is ideal for development teams that regularly deal with a high volume of issues and PRs. It is particularly beneficial in open-source projects where external contributions are common and where maintainers need to efficiently manage incoming requests. By automating the triage process, teams can reduce bottlenecks and improve their workflow, ensuring that contributions are reviewed and acted upon in a timely manner. The skill also provides a structured approach to gathering context and verifying claims, which enhances the quality of the triage process and leads to better decision-making.

However, while Triage offers significant advantages in organizing and managing issues, it may not be suitable for projects with very low issue volumes or for teams that prefer a more hands-on approach to triage. Additionally, it requires a well-defined issue tracker configuration to function optimally, meaning that teams without such a setup may not benefit as much from its capabilities.

When to use it

Use this skill when managing multiple issues or PRs to streamline the triage process and ensure efficient handling of requests.

When not to use it

Avoid this skill if your project has a very low volume of issues or if you prefer manual triage processes without automation.

What you can build with it

Managing a High Volume of Issues

When a project has numerous incoming issues, Triage helps maintainers categorize and prioritize them efficiently.

Coordinating External Contributions

For open-source projects, Triage streamlines the handling of external PRs, ensuring they are reviewed and triaged like internal issues.

Improving Workflow Efficiency

By automating the triage process, teams can focus on more critical tasks, reducing the time spent on administrative overhead.

How to install Triage

View source

1. Install with the skills CLI

npx skills add mattpocock/skills/triage --agent claude-code

2. Or install it manually

Download the skill folder and drop it into ~/.claude/skills/ for all projects, or .claude/skills/ to scope it to one repo. Restart Claude Code so it picks up the new skill.

Anthropic's agentic coding CLI, and the reference implementation of Agent Skills. Drop a skill folder into ~/.claude/skills and Claude Code loads it automatically whenever a task matches the skill's description. Claude Code docs

Inside SKILL.md

Written by mattpocock

Triage

Move issues on the project issue tracker through a small state machine of triage roles.

If this repo treats external pull requests as a request surface (see the issue-tracker config), triage covers them too: a PR is an issue with attached code — same roles, same states, same machine, with a few deltas marked "for a PR" below. Resolve a bare #42 to an issue or PR per the tracker config.

Every comment or issue posted to the issue tracker during triage must start with this disclaimer:

> *This was generated by AI during triage.*

Reference docs

Roles

Two category roles:

  • bug — something is broken
  • enhancement — new feature or improvement

Five state roles:

  • needs-triage — maintainer needs to evaluate
  • needs-info — waiting on reporter for more information
  • ready-for-agent — fully specified, ready for an AFK agent
  • ready-for-human — needs human implementation
  • wontfix — will not be actioned

For a PR, the same states read against the attached code: ready-for-agent means a brief is attached and an agent should take the next step on the diff; ready-for-human means it's ready for a human to merge.

Every triaged issue should carry exactly one category role and one state role. If state roles conflict, flag it and ask the maintainer before doing anything else.

These are canonical role names — the actual label strings used in the issue tracker may differ. The mapping should have been provided to you - run /setup-matt-pocock-skills if not.

State transitions: an unlabeled issue normally goes to needs-triage first; from there it moves to needs-info, ready-for-agent, ready-for-human, or wontfix. needs-info returns to needs-triage once the reporter replies. The maintainer can override at any time — flag transitions that look unusual and ask before proceeding.

Invocation

The maintainer invokes /triage and describes what they want in natural language. Interpret the request and act. Examples:

  • "Show me anything that needs my attention"
  • "Let's look at #42" (issue or PR)
  • "Move #42 to ready-for-agent"
  • "What's ready for agents to pick up?"

Show what needs attention

Query the issue tracker and present three buckets, oldest first:

  1. Unlabeled — never triaged.
  2. needs-triage — evaluation in progress.
  3. needs-info with reporter activity since the last triage notes — needs re-evaluation.

When PRs are in scope, include external PRs in these buckets and tag each line [PR] or [issue]. Discovery surfaces only external PRs (the tracker config defines who counts as external) — a collaborator's in-flight PR is not triage work. This filter is discovery-only; an explicitly named PR is always triaged regardless of author.

Show counts and a one-line summary per item. Let the maintainer pick.

Triage a specific issue or PR

  1. Gather context. Read the full issue or PR (body, comments, labels, author, dates; for a PR, the diff too). Parse any prior triage notes so you don't re-ask resolved questions. Explore the codebase using the project's domain glossary, respecting ADRs in the area. Run two checks against the codebase: (a) redundancy — search for an existing implementation of the requested behavior by domain concept (not just the request's wording), and report where you looked. If found, it's an already-implemented wontfix (step 5). (b) prior rejection — read .out-of-scope/*.md and surface any that resembles this request.

  2. Recommend. Tell the maintainer your category and state recommendation with reasoning, plus a brief codebase summary relevant to the request — including whether it's already implemented. Wait for direction.

  3. Verify the claim. Before any grilling, check that the claim holds up. For a bug, reproduce it from the reporter's steps. For a PR, confirm the diff does what it claims — check it out, run the relevant tests or commands. Report what happened: confirmed (with code path), failed, or insufficient detail (a strong needs-info signal). A confirmed verification makes a much stronger agent brief.

  4. Grill (if needed). If the request needs fleshing out, run the /grilling and /domain-modeling skills together — grill it into shape a round of questions at a time, sharpening domain terms and updating CONTEXT.md/ADRs inline as decisions land.

  5. Apply the outcome:

    • ready-for-agent — post an agent brief comment (AGENT-BRIEF.md).
    • ready-for-human — same structure as an agent brief, but note why it can't be delegated (judgment calls, external access, design decisions, manual testing).
    • needs-info — post triage notes (template below).
    • wontfix — close, with the comment depending on why:
      • Already implemented — the change already exists in the codebase. Point to where it lives; do not write to .out-of-scope/ (that KB is for rejected requests, not built ones).
      • Rejected (bug) — polite explanation, then close.
      • Rejected (enhancement) — write to .out-of-scope/, link to it from a comment, then close (OUT-OF-SCOPE.md).
    • needs-triage — apply the role. Optional comment if there's partial progress.

Quick state override

If the maintainer says "move #42 to ready-for-agent", trust them and apply the role directly. Confirm what you're about to do (role changes, comment, close), then act. Skip grilling. If moving to ready-for-agent without a grilling session, ask whether they want to write an agent brief.

Needs-info template

## Triage Notes

**What we've established so far:**

- point 1
- point 2

**What we still need from you (@reporter):**

- question 1
- question 2

Capture everything resolved during grilling under "established so far" so the work isn't lost. Questions must be specific and actionable, not "please provide more info".

Resuming a previous session

If prior triage notes exist on the issue or PR, read them, check whether the reporter has answered any outstanding questions, and present an updated picture before continuing. Don't re-ask resolved questions.

Frequently asked questions about Triage

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